Responsible Gambling

Why Safer-Gambling Tools Matter

Bitz gives you control over how you play. These tools exist to help you set boundaries before a session starts, so the fun stays in your hands rather than taking over. They're built for every player, not just those who feel at risk.

Pokies and casino games are entertainment, not a way to make money. Setting limits early means you decide what you can afford to lose, how long you play, and when to step away, instead of letting the moment decide for you.

This page explains each tool plainly, shows how to switch them on, and tells you exactly where to get free, confidential help in Australia if gambling stops feeling fun.

Setting a Limit on Your Account

Deposit, loss and time limits work the same way to set up. Follow these steps from your account dashboard:

1. Log in to your Bitz account and open the account or settings menu.
2. Select the responsible gambling or safer-play section.
3. Choose the tool you want: deposit limit, loss limit, time limit or reality check.
4. Pick a daily, weekly or monthly period and enter the amount or time.
5. Confirm the change. Reducing a limit applies immediately.
6. If you want to increase a limit later, expect a cooling-off period before the higher amount takes effect. This delay is deliberate and cannot be bypassed.

Set limits before you deposit, not after a big win or loss. A clear head makes a better decision than a session in progress.

Safer-Gambling Tools at a Glance

T&Cs apply, offer subject to change. Limit increases and removals go through the cooling-off period described above to give you time to reconsider.

Self-Exclusion and How It Works

Self-exclusion is the strongest tool available. It blocks you from depositing or playing for a period you set, with no way to log in or reverse the decision early.

Requesting Self-Exclusion

Contact support or use the account settings menu to request exclusion. State the period you want, confirm your identity, and the account is closed to play from that point.

What Happens During Exclusion

You won't receive marketing emails or promotional contact while excluded. Any pending withdrawals are still processed. The account stays locked until the period you chose has fully elapsed.

After the Exclusion Period Ends

The account does not reopen automatically. You need to actively request reactivation, which gives you a further moment to decide whether you want to return to play.

Recognising the Warning Signs

Problem gambling can build gradually. Knowing the early signs helps you or someone close to you act before it becomes serious.

• Spending more time or money on pokies than you planned
• Chasing losses by depositing again to try to win back what's gone
• Hiding how much you play or deposit from family or friends
• Borrowing money or using funds meant for bills to keep playing
• Feeling restless, anxious or irritable when you try to cut back
• Neglecting work, study or relationships because of time spent gambling
• Gambling to escape stress, boredom or low mood rather than for enjoyment

If any of these sound familiar, it's worth pausing play and using a limit or self-exclusion tool while you think it through.

Where to Get Help Locally

Free, confidential support is available in Australia, 24 hours a day, separate from Bitz and from any gambling operator.

• Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources.
• Lifeline: 13 11 14, for broader crisis support if gambling is affecting your mental health.

These services are free, confidential and independent. You can also talk to a GP, who can refer you to local counselling services.

Bitz is for players aged 18 and over. If you're under 18, you must not attempt to register or play. Gambling involves financial risk: only ever play with money you can afford to lose, and use the limit tools above to stay in control.

Frequently Asked Questions

How long does a self-exclusion period last once I set it?

You choose the period when you request self-exclusion, and the account stays closed until that period fully elapses. It does not reopen on its own: you must actively request reactivation afterwards, giving you extra time to reconsider.

Can I lower my deposit limit immediately if I'm worried about my spending?

Yes, reducing a deposit, loss or time limit takes effect straight away once confirmed in your account settings. Increasing a limit is different: it goes through a cooling-off period before the higher amount applies.

What is a reality check and how does it help me control my play?

A reality check is a pop-up reminder showing how long you've been playing and your session activity, triggered at an interval you choose. It interrupts play so you can honestly assess whether to continue or stop.

Is Gambling Help Online actually free and confidential?

Yes. Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7, independent of any casino operator. You can call or use live chat at gamblinghelponline.org.au without giving identifying details if you prefer.

What should I do if I notice a friend or family member showing warning signs?

Start a calm, non-judgemental conversation and point them towards Gambling Help Online on 1800 858 858, which supports family and friends as well as the person gambling. Avoid covering debts or enabling further play.

Does setting a loss limit stop me from depositing more money too?

A loss limit caps your net losses over the period you set and stops play once reached, while a deposit limit separately caps how much you can add to your account. Using both together gives broader control over your spending.